Only 1 in 5 candidates would apply to a business that had poor online reviews; meanwhile, 4 out of 5 employers doubt the fairness of online reviews. 1,160 adults were surveyed to learn the causes and costs of a poor employer brand in today’s competitive hiring climate.
508 job seekers and 654 HR and hiring professionals shared their thoughts in Jan 2018 within a current Employer Branding Study. The infographic above highlights the top findings as well as a summary of the top stats from the survey. – Career Arc
Star Power: Your Online Employer Branding Could Be Hurting Your Hiring
- 31% of employers claim review sites give an unfair portrayal of a company’s employment practices and company culture; and
- 55% believe these sites give only a “somewhat fair” portrayal.
- 91% of candidates seek out at least one online or offline resource to evaluate an employer’s brand before applying for a job.
Women More Likely Than Men to Avoid Poorly Rated & Reviewed Employers
- Female candidates are 33% less likely than male candidates to apply to a poorly rated company.
- Women are 25% more likely to visit employer social sites when vetting a potential employer.
- Female employees were 15% more likely to consider quitting their job after witnessing poor client, candidate, and employee treatment.
Your Employer Brand Impacts Your Talent Pipeline AND Your Bottom Line
- 64% of consumers have stopped purchasing a brand after hearing news of that company’s poor employee treatment.
- Millennial employees were 30% more likely than Gen-Xers and 60% more likely than Baby Boomers to stop purchasing or promoting an employer’s products due to a poor employee experience.
- 65% of adults say they would be less likely to purchase goods and services from a company that had laid them off.
- 96% of companies believe employer brand and reputation can positively or negatively impact revenue, less than half (44%) monitor that impact.
Negative Reviews Triggered By Poor Layoff Experiences Has Nearly Doubled in Two Years
- The proportion of candidates who reported shared that negative perception with others nearly doubled to 66%; in 2017 branding study, only 38% of job seekers had reported sharing their negative views.
- Employees who were given outplacement or career assistance following a layoff were 38% less likely to harbor a negative perception of their former employer.
- Those who received outplacement and career assistance were also 3x more likely to continue purchasing that company’s offerings after the separation event.
Millennials Are Even More Jaded By, and More Vocal About, Being Let Go
- While baby boomers are twice as likely than millennials to report having experienced a layoff or termination in their careers, millennials are 22% more likely than baby boomers to develop a negative perception of the employers who laid them off–an increase of 14%.
- Millennials are 2.5x more likely than Gen-Xers to share negative views of past employers on social media.
- Overall, millennials were:
- less likely to apply to a company after reading poor employer reviews;
- more open to switching jobs after witnessing poor employer practices; and
- more likely to share their opinions of employers on review sites and social media compared to Gen-Xers and baby boomers.
Facebook Tops the List of Most Frequented Sites to Research Employer Brand Beyond Company Website
- The most popular go-to resource to learn about company brand and culture is, once again, the company’s online presence, website and social media, with 63% of Job Seekers reporting that they visit these sites after learning about a job opening—an 11% jump in two years.
- The most visited site beyond the company’s website when researching a potential employer was Facebook (47%), followed by Employer Review Sites (41%), and then LinkedIn (28%).
- 68% of Millennials visit employer’s social media properties specifically to evaluate the employer’s brand, 12% more than Gen-Xers and 20% more than Boomers.
- Millennials are also twice as likely than Boomers and 50% more likely than Gen-Xers to research beyond the company website, visiting an average two social media platforms or review sites before deciding to apply.
Unhappy Employees Also Most Typically Apply for Jobs Blindly
Compared to the “happiest employees” who rated their current employers highly, the “unhappiest employees” were:
- 5x more likely to apply for a position without performing additional research about a potential employer.
- 44% less likely to say they consider a company’s employer brand before applying for a job.
- Over twice as likely to be actively looking for a new job today.
Conversely, the “happiest employees” are more discerning about the next company they work for:
- 84% perform additional research before applying for a job.
- 40% more likely to perform research beyond the company website.
We live in an age where the decisions we make about where to eat, what movie to watch, and now where to work will likely be influenced by an online reviews, social presence or reviews generated by peers, not companies. This reality illustrates the shifting balance of power from employers to employees. Organisations that continue to neglect their employer brand and reputation, especially those looking to hire from the millennial-majority workforce, risk losing out on the best talent today, and even more so tomorrow.